Elisabeth Graf

Service Design | Climate Adaptation

I'm a freelance Service Designer helping organisations build new services that are resilient and adaptive.

I'm offering consulting and training to forward thinking companies who want to grow their capacity to prepare, manage and recover from disasters and climate change.

Portrait of me

ยฉ Elisabeth Graf. All rights reserved.

Our team working together whilst smiling

Work

I consult for large private and public organisations and provide their leadership and design teams with support in:
๐Ÿ‘‰ Defining areas of opportunity and new service concepts through qualitative field research;
๐Ÿ‘‰ Designing and delivering engaging service experiences for employees and customers.
๐Ÿ‘‰ Delivering training and on-the-job coaching to increase the capacity to prepare, manage and recover from disasters and climate change.

I have significant experience in:
๐Ÿš€ building services and ventures
๐Ÿ•บ behavioural and organisational change
๐Ÿงถleading cross-functional design and innovation initiatives

With climate adaptation as my mission, I now support organisations in designing services that grow their capacity to prepare, manage and recover from disasters and climate change. ๐ŸŒŽ

About

I'm a mountain girl. I grew up on a remote farm in the Italian Alps. As a curious mind I did everything to escape this natural paradise. I lived in Verona and Bruxelles. After discovering my passion for Service Design I went to Milan, Turin and London working at the forefront with top-tier agencies Idean (now frog) and Livework

Now I'm back in Verona, obviously for the pizza ๐Ÿ•
From here I work remotely for international clients.

I experiment with new trends and technologies ๐Ÿค“, speak four languages ๐Ÿ‡ฎ๐Ÿ‡น๐Ÿ‡ฉ๐Ÿ‡ช๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ซ๐Ÿ‡ท and mentor young designers.

Say hello

If you are curious about my work or are interested in collaborating let's have a chat.

Thank you

I'll get back to you sometimes though it might take a couple of days :)